I have a really tough time understanding the health system in USA. Till now I had heard the patients side mostly. It used to be my relatives or friends or a program on the TV relating a miserable state of a patient trying to cope up, somehow, with this health system. My stay here has not been for a very long duration, so needless to say I haven’t come across a problem like Jacob Reider had to face. Well he has put a nice posting of his experience with the insurance companies and has very nicely portrayed that the health system in really shaken out here. It is mind boggling to imagine how the billing staff handles these kinds of incidents. No wonder, the billing staffs make mistakes like printing a different address of the insurance company or printing the social security number instead of the phone number (Actually my brother-in-law had a similar experience!). I totally agree with Graham about his opinion on impoving health care coverage and billing process. Yes, it may sound crazy but then, if possible, it would be a big leap towards an efficient health system.

- Shephali

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